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WHAT OUR CLIENTS THINK.
Spencer has been my plumber for years. He is so excellent, I almost hate to share him with you. But I will because he's very honest , who is a wizard at his craft.
The first time I ever called him, I wanted to get an estimate for an installation of a gas pipe in my fireplace, thus turning my wood-burning into gas optional -- which is way less messy to run.
I'd gotten estimates from 2 other plumbing companies. They wanted to charge me $1200 and $1500, respectively.
Spencer came and checked my fireplace. As it turned out -- he showed me I already HAD a gas pipe in my fireplace. He took out a wire brush, cleaned out the holes in the pipe -- turned it on -- and voila! Gas. And he only charged me $55.00.
Over the years, he's been at my home to install a clean-out, unclog drains from the roof, re-did the plumbing for my bathroom remodel, replaced the garbage disposal -- etc. etc.. He told me from the start, if you call him, and he cant't do what you need (which has never happened) he would refer to someone who can. Now that's class.
We called 3 plumbers and by the time one of them called us back, Spencer was already at our house getting the job done. We're in Marin, so I originally thought he would be the least likely to help us on a Friday afternoon. He was at our house within the hour and the valves were replaced and the area cleaned up within two. Spencer also tightened our sink faucet and fixed our garbage disposal. Now we can do laundry again!
Worst experience with a Plumber ever. Take a look at the dates of the positive, 5 star reviews, they're from years ago. He has proven himself to be untrustworthy, dishonest, unreliable, etc etc. We have had the inspector out several times and Spencer's work can not even pass inspection. He blames the City, the Inspector, but not himself. We foolishly paid him for work that needed to be redone, yet again, trusting that he would correct his mistakes and a month later he continues to fail to even show up to the Job Site and lastly this is a rebuild in Coffey Park and so Spencer knows he is holding up completion of a house for someone who has suffered enough already. I would not recommend attempting to use his services.